Empowering Patient-Clinician Communication

Connect for Life is a digital health platform developed in partnership with Johnson & Johnson and implemented globally to bridge communication gaps between patients and healthcare workers. Designed for use in resource-limited settings, the platform supports medication adherence, appointment tracking, and personalized health education through SMS, voice, and web interfaces.As a Senior UX/UI Designer, I was responsible for shaping and evolving the user experience of the platform — ensuring it remains accessible, actionable, and scalable across diverse healthcare ecosystems.

SERVICES PROVIDED

Product Design & Iteration

Stakeholder Workshops

Design for Low-Tech Environments

UX Research

SCALE

Global

CLIENT

J&J

AGENT

SolDevelo

My role

As the UX/UI Designer at SolDevelo (in collaboration with Johnson & Johnson Global Public Health), I’ve been actively involved in the ongoing maintenance, growth, and refinement of the Connect for Life platform — a mobile and web solution enabling real-time two-way communication between healthcare workers and patients, even in remote settings

Key Responsibilities & Contributions

Collaboration with Hospitals & Clinical Teams: Partnered closely with hospital staff and program managers to understand workflows, pain points, and communication needs.Conducted in-depth interviews and observational sessions with clinicians to define feature priorities like medication reminders, appointment alerts, symptom reporting, and health/care tips — ensuring every screen catered to real-world clinical routines
User Research & Contextual Understanding: Led qualitative research in areas with limited digital literacy, where patients often rely on voice messages and basic phones.Synthesized findings into user journeys and personas, illuminating crucial insights: clinicians need fast patient overviews; patients need actionable, trust-building communication post-visit.
Feature Ideation & Iterative Design: Co-designed a Clinic Dashboard that blends EMR integration (via OpenMRS) with interactive messaging data — presenting medication adherence, appointment history, symptoms, and lab results in a clinician-first interface
Usability Testing & Continuous Optimization: Organized remote usability tests with healthcare workers and patients across India, Uganda, and the Philippines — iterating UI and tone based on real feedback.Regularly aligned with product, engineering, and QA teams using agile sprints: design → validate → refine — driving rapid improvements after each test cycle.

Impact & Outcomes

Increased Medication Adherence: Clinical partners reported fewer missed doses and more timely interventions — clinicians could respond within hours to missed medication alerts.
Reduced Missed Appointments: Real-time reminders and confirmations (via voice/SMS) significantly lowered no-show rates.
Improved Patient Confidence: Built-in health tips and weekly adherence feedback boosted patient engagement and understanding, especially in low-literacy regions.
Scalable, Modular Design: The platform’s flexible architecture — based on OpenMRS and Open-source front-end components — made it easy for clinics to activate only the features they needed while maintaining UX consistency .

Reflection

As the Senior UX/UI Designer on Connect for Life, I’ve had the privilege of translating complex healthcare and behavioral challenges into user-centered solutions. By deeply understanding both clinicians and patients, I’ve ensured the platform remains actionable, accessible, and rapid — delivering care and reassurance when it matters most.